Priority handling moves your job to the front and lets us read what you need first. What it cannot do is make a failing drive read faster — and more of the total time is usually decided in the hour before you call than by anything we charge for.
Emergency work jumps the queue onto the bench, and we keep you posted at every stage.
Worth being precise about, because the word emergency is used loosely in this industry.
Priority work goes to the front of the queue and stays there. Imaging starts the hour it arrives rather than the following morning, an engineer is assigned exclusively rather than rotating between jobs, and you get progress reports rather than waiting for the outcome.
What it does not do is change physics. Imaging a 4 TB drive with bad sectors takes as long as it takes, and a mechanical recovery still needs a donor and still needs clean-air time. Anyone promising a same-day mechanical recovery on a failed head stack is describing something that does not happen.
So the honest position: priority reliably converts ten working days into three or four. It does not convert them into hours.
A five-minute conversation establishes fault class, likely method and whether a donor is needed. That conversation frequently saves a day at the start.
Every array member, the controller, the enclosure, the power supply. A job that stops on day two waiting for a missing disk has lost more time than any priority fee recovers.
If somebody attempted a rebuild, ran a repair utility or swapped a board, say so. It changes where we look first, and nobody here is going to judge you for it.
Tell us the date that actually matters. It changes what we prioritise — frequently we will extract the critical subset first and complete the rest afterwards.
The recovery is priced as it would be normally — from £300 +VAT for a single drive, £500 +VAT for arrays — with a priority surcharge on top, quoted at the diagnostic.
We will tell you honestly whether priority will make a material difference to your deadline. On some jobs it will not, and in that case we would rather not charge for it.
For logical faults, frequently yes. For mechanical work, no — and anyone who says otherwise is not describing what actually happens on a bench. Tell us your deadline and we will be honest about it.
For genuine business-critical emergencies, yes, arranged in advance. Ring rather than emailing, because arranging it is a conversation.
It depends on the fault class. On logical work it reliably halves the time. On mechanical work with a donor to source, it helps less. We will tell you which yours is before you pay for it.
Ring, send everything at once, and tell us which specific system has to come back first. Partial recovery of the critical database ahead of everything else is frequently possible and gets you trading again sooner.
Courier collection can be arranged same day for business jobs across the region. For anywhere inside about half an hour of Vision Park, driving it in yourself is usually faster.
You will be told at the diagnostic rather than at the deadline. An honest no on day one is worth considerably more than optimism that runs out on day five.
Tell us what has happened and we will get your emergency job onto the bench as a priority — a clear plan and a written quote before any work starts.