There is no cost for our 48-hour diagnostic, one fixed price will be agreed upon in writing prior to opening anything, and in most cases you only pay if we recover your data. The city is located on the A10, and its cathedral can be seen from several miles away.
It takes approximately 25 minutes by car to get to our bench from Ely, which is roughly 14 miles. If preferred, customers may deliver their drive themselves, or send it via the postal service.
Covering Soham, Littleport, Witchford and the wider Cambridgeshire area.
Travelling from Ely (which is fourteen miles north) on the A10 is a straight run, taking approximately twenty-five minutes, and there are no motorways on this route. Parking is easily available at our location.
As a commuter and cathedral city, Ely has agriculture and food processing as its secondary economic activities. As such, these types of activities also influence the types of data recovery work that take place. Data recovery jobs originating directly within the City of Ely come from both consumer and professional clients and include photographs, financial information and the drives of individuals who commute into Cambridge but prefer to reside in areas that are less populated. On the other hand, data recovery jobs derived from the agricultural/farming communities surrounding the city relate to farm office machines and commercial/industrial operations, such as weighing station computers, grain storage control units, and irrigation and packhouse systems. These systems run on drives that have sat in a damp shed for a decade.
The city is located along the A10. The cathedral is viewable from several miles away. Most of the business activity we see in this area comes from two main areas: Lancaster Way Business Park on the west side and the general industrial land towards Queen Adelaide.
Drawn directly from what has been done, not from some sort of capabilities list.
There are really two types of groups that have data coming into our facility. Small professional and domestic users of the city, and agricultural equipment from around the fen (farm accounts machines, packhouse and grain-store controllers, and CCTV recorders from yards). This second type tends to be very dirty and often runs older operating systems that no longer receive support.
Before you do anything else. If the drive came from farm or packhouse equipment, leave it in whatever packaging it arrived in and do not attempt to clean it. We can handle contamination a great deal more easily before someone has wiped it down.
In addition to that, we also receive many examples of standard day-to-day household computer problems, which occur within every community, such as laptops that won’t start again, external drives containing your family photos, and memory cards formatted by mistake on one of your cameras. The cost for these items ranges from £250 to £300 plus VAT, and they are often amongst the fastest services we provide. Business and array work from Ely and throughout Cambridgeshire begins at £500 plus VAT.
It makes no difference if you hand-deliver the item or send it via courier.
First get a quote either by using our form or by phoning us. We will then ask you to deliver your drive to Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday 9am to 5:30pm, without needing an appointment. Alternatively you may post the drive insured from Ely. Only send the drive, as we don't accept complete laptops, PCs or Macs.
Whether the fault is classified as mechanical, electronic, firmware or logical will determine the route for repair, cost and real probability of success.
There is one number agreed prior to opening up the device. The number never changes after that. Instead, if there is software available to accomplish this task, or if nothing can be salvaged, then you will hear this.
Imaged read-only, rebuilt using the image, checked by accessing files rather than counting them, and copied to new media and delivered via free shipping back to Ely.
This costs us the job. However, it is still the correct answer. You'd be better served hearing it sooner.
The drive still mounts and reads. Make copies of the most important files first and copy them off yourself. Once you've copied everything you need to, stop using it. A lab doesn't add value to something you can already read.
It is on a University or institutional system. Frequently departmental and college systems maintain backups through central servers without telling users. Sending one email to whoever manages the system will resolve more of these issues than what we could accomplish technically.
A recent deletion from a healthy drive. Reputable read-only applications, available at a fraction of what we charge, will often recover the deleted data when run from a different drive. We'll tell you which tools are worth trying.
Your BitLocker key exists after all. On a work or institutional computer, this is almost certainly stored centrally within Microsoft's Azure Active Directory (Azure AD) or Microsoft Intune. So ask before assuming that it has been lost.
Get a quote first. This can be done by phone or with our online form. Send the device to us with a brief account of what happened to it. The diagnostic is cost-free and obliges you to nothing. The figure that follows will then be fixed in writing before anything is opened.
Once you have a quote, nothing else can be done until the device is on the workbench. As such, this is the only step that needs anything from you. Pack it properly, add your details and post/deliver it with no appointment required. All that follows is a free diagnostic and a written quotation price, in that order.
Using postal services? Please use a method that has tracking and insurance; the value of what is on the drive far outweighs the cost of postage. If bringing in personally, please bring this item Monday to Friday, from 9am until 5:30pm without requiring an appointment, but again, please pack items carefully for transport.
Please provide information about the unit including what it is doing and any troubleshooting performed prior to contacting us. An engineer will then contact you to outline their professional assessment of the prospects along with a price range prior to you sending anything.
We’ll be in touch shortly. For anything urgent, call 01223 655015.
First get a quote for recovery using the phone or the online form, and then take the drive to Compass House, located on Vision Park in Cambridge (CB24 9AD), from Monday to Friday. Compass House is open from 9am until 5:30pm, with no appointment needed. We are approximately 14 miles away (via the A10), which takes approximately 25 minutes. Regardless of how you get it to us, whether it be by post (insured) or in person, return shipping is free.
We will provide the price band immediately: the listed costs begin at £250 plus VAT for card data and £300 for a single drive. The exact cost is fixed in writing after the initial 48-hour complimentary diagnostic, and this cost will not change.
Switch it off immediately and leave it off. Clicking means the heads cannot find their servo data, and every time you turn it back on again there is an increased risk of damaging the hard disk drive surfaces. The length of time it was running after its first audible click will have a greater effect on recovery success than anything else we can do.
We do, regularly. We use NDAs by default, one named point of contact from diagnostic through to delivery, invoice established firms instead of using credit/debit cards, and provide a detailed report describing what failed (for audit and insurance purposes).
Our pricing starts at £250 plus VAT for cards and USB drives, then from £300 plus VAT for a single drive, or for laptops and Macs equipped with removable storage, with £550 plus VAT being our flat price for a Fusion Drive. Our prices for RAID, NAS and server systems start from £500 plus VAT; each quote is made in writing after we complete your complimentary 48-hour diagnostic.
It's rare, but possible with a logical error on good hardware dropped off early. We cannot compress a physical recovery that far: although priority treatment puts you ahead of everyone else in line, it does nothing to speed up how quickly your bad drive reads.
There is no charge for the diagnosis. In most cases you only pay if we recover your data. Our Cambridge location is about fourteen miles away, much closer to you than the end of a courier chain. Get a quote first, then either hand-deliver it or post it to us insured. Both methods begin the same way.