You'll get a free 48-hour diagnostic; one fixed price will be agreed in writing prior to any opening of your unit; and in most cases, you only pay if we recover your data. The largest town in Cambridgeshire (and located over both banks of the Great Ouse) has its industrial areas mainly located at Eaton Socon and Little End Road.
It's approximately eighteen miles (twenty-eight minutes) from our bench to St Neots. You can drop it in yourself, or simply send it through the post.
Covering Eaton Socon, Eynesbury, Little Paxton and the wider Cambridgeshire area.
The distance from our bench to St Neots is approximately eighteen miles west via the A14 then the A428, about twenty-eight minutes. Simply sending it through the post would be equally simple if the drive is small.
The rapid growth of St Neots (the largest town in Cambridgeshire) as one of the fastest developing towns in the East shows up in our work as a large amount of unbacked-up household volume: a relatively new area of housing, many homes now used as offices, plus families' computers that have never been backed up (beyond what a mobile telephone does automatically). Behind this, there are a number of scattered industrial sites on the Eaton Socon side producing the ordinary run of small-business jobs. This is the least specialised catchment we cover, and this is itself the pattern.
The largest town located within the borders of Cambridgeshire lies along both banks of the Great Ouse. Most industrial facilities are found near Eaton Socon and Little End Road.
Drawn directly from what has been done, not from some sort of capabilities list.
Home-office and household-related work comprises the majority of what St Neots sends us. Laptops that refuse to start; external hard drives which contain a decade of photos; camera cards for taking pictures. In addition, there is work related to small businesses based at the various estates in Eaton Socon. Each business is conventional: one server, one array, no backup stored off-site.
Before you do anything else. If working from your home computer, try not to run any recovery software you have downloaded. The majority of recovery software will write data back onto the same hard drive it is scanning. Therefore, on a failing drive, using this type of software would be the worst possible action you could take.
In addition to that, we also receive many examples of standard day-to-day household computer problems, which occur within every community, such as laptops that won’t start again, external drives containing your family photos, and memory cards formatted by mistake on one of your cameras. The cost for these items ranges from £250 to £300 plus VAT, and they are often amongst the fastest services we provide. Business and array work from St Neots and throughout Cambridgeshire begins at £500 plus VAT.
It makes no difference if you hand-deliver the item or send it via courier.
First get a quote either by using our form or by phoning us. We will then ask you to deliver your drive to Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday 9am to 5:30pm, without needing an appointment. Alternatively you may post the drive insured from St Neots. Only send the drive, as we don't accept complete laptops, PCs or Macs.
Whether the fault is classified as mechanical, electronic, firmware or logical will determine the route for repair, cost and real probability of success.
There is one number agreed prior to opening up the device. The number never changes after that. Instead, if there is software available to accomplish this task, or if nothing can be salvaged, then you will hear this.
Imaged read-only, rebuilt using the image, checked by accessing files rather than counting them, and copied to new media and delivered via free shipping back to St Neots.
This costs us the job. However, it is still the correct answer. You'd be better served hearing it sooner.
The drive still mounts and reads. Make copies of the most important files first and copy them off yourself. Once you've copied everything you need to, stop using it. A lab doesn't add value to something you can already read.
It is on a University or institutional system. Frequently departmental and college systems maintain backups through central servers without telling users. Sending one email to whoever manages the system will resolve more of these issues than what we could accomplish technically.
A recent deletion from a healthy drive. Reputable read-only applications, available at a fraction of what we charge, will often recover the deleted data when run from a different drive. We'll tell you which tools are worth trying.
Your BitLocker key exists after all. On a work or institutional computer, this is almost certainly stored centrally within Microsoft's Azure Active Directory (Azure AD) or Microsoft Intune. So ask before assuming that it has been lost.
Get a quote first. This can be done by phone or with our online form. Send the device to us with a brief account of what happened to it. The diagnostic is cost-free and obliges you to nothing. The figure that follows will then be fixed in writing before anything is opened.
Once you have a quote, nothing else can be done until the device is on the workbench. As such, this is the only step that needs anything from you. Pack it properly, add your details and post/deliver it with no appointment required. All that follows is a free diagnostic and a written quotation price, in that order.
Using postal services? Please use a method that has tracking and insurance; the value of what is on the drive far outweighs the cost of postage. If bringing in personally, please bring this item Monday to Friday, from 9am until 5:30pm without requiring an appointment, but again, please pack items carefully for transport.
Please provide information about the unit including what it is doing and any troubleshooting performed prior to contacting us. An engineer will then contact you to outline their professional assessment of the prospects along with a price range prior to you sending anything.
We’ll be in touch shortly. For anything urgent, call 01223 655015.
First contact us by telephone or fill out our online request form. Then, once you receive a price quote, bring it to Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday from 9am until 5:30pm. You will not need an appointment. Compass House is approximately 18 miles away via the A14 and A428 and takes around 28 minutes to reach. Alternatively, post it to us insured; whichever method you use, return postage is complimentary.
We will provide the price band immediately: the listed costs begin at £250 plus VAT for card data and £300 for a single drive. The exact cost is fixed in writing after the initial 48-hour complimentary diagnostic, and this cost will not change.
Switch it off immediately and leave it off. Clicking means the heads cannot find their servo data, and every time you turn it back on again there is an increased risk of damaging the hard disk drive surfaces. The length of time it was running after its first audible click will have a greater effect on recovery success than anything else we can do.
We do, regularly. We use NDAs by default, one named point of contact from diagnostic through to delivery, invoice established firms instead of using credit/debit cards, and provide a detailed report describing what failed (for audit and insurance purposes).
Our pricing starts at £250 plus VAT for cards and USB drives, then from £300 plus VAT for a single drive, or for laptops and Macs equipped with removable storage, with £550 plus VAT being our flat price for a Fusion Drive. Our prices for RAID, NAS and server systems start from £500 plus VAT; each quote is made in writing after we complete your complimentary 48-hour diagnostic.
It's rare, but possible with a logical error on good hardware dropped off early. We cannot compress a physical recovery that far: although priority treatment puts you ahead of everyone else in line, it does nothing to speed up how quickly your bad drive reads.
Diagnostics are free, and in most cases you only pay if we recover your data; our office is located in Cambridge (about 18 miles away), not at the end of a courier chain. Obtain a quote, then bring it to us for walk-in service or send it insured. Both start the same way.