We provide a free 48-hour diagnosis and one fixed price for all work, agreed in writing prior to us opening anything up. In most cases you only pay if we recover your data. Peterborough is the largest city in Cambridgeshire and home to the Bretton industrial area, Venture Park and Coningsby Business Park on the west; to the south of Peterborough are the Alwalton and Lynch Wood office parks. There is also a significant number of insurance and financial back-office operations based within the city itself.
The distance from our workshop to Peterborough is roughly 45 minutes and 40 miles by road, so either bring it down yourself or send it through the post.
Covering Whittlesey, Yaxley, Stanground and the wider Cambridgeshire area.
It is approximately 40 miles north-west to Peterborough via the A14 and A1, approximately 45 minutes by car. Approximately 50 minutes by train should you prefer not to drive.
With an economy that encompasses distribution, engineering, finance (back office) and a substantial public sector presence, Peterborough is the largest city in Cambridgeshire and the most industrially varied. Accordingly, the scope of recovery is similarly diverse. However, what distinguishes it is the scale involved. This is the source of the multi-drive arrays: warehouse and third-party logistics (3PL) operations running RAID 6, as well as insurance/claims back-office servers and practice systems adjacent to the National Health Service, where the data is subject to regulations and cannot be replaced if lost.
Peterborough is the largest city in Cambridgeshire. The Bretton industrial area, Venture Park and Coningsby Business Park are located on the western side of Peterborough. To the south of Peterborough there are two office estates known as Lynch Wood and Alwalton. Also, many insurance and financial back-office companies operate within the city.
Drawn directly from what has been done, not from some sort of capabilities list.
We see our largest arrays from here. RAID 5, RAID 6 and RAID 10 from distribution and back-office operations, virtual machine hosts and NAS units which have quietly taken over as the company file server. We also see regulated data frequently. Therefore, chain of custody and ICO registration are very important to our clients, more so here than anywhere else.
Before you do anything else. Power down the server or array cleanly and change nothing else. Do not try to restart or bring any volumes back online. In most cases, the damage we see on Peterborough jobs has been caused by someone attempting to get things going again during the first hour.
In addition to that, we also receive many examples of standard day-to-day household computer problems, which occur within every community, such as laptops that won’t start again, external drives containing your family photos, and memory cards formatted by mistake on one of your cameras. The cost for these items ranges from £250 to £300 plus VAT, and they are often amongst the fastest services we provide. Business and array work from Peterborough and throughout Cambridgeshire begins at £500 plus VAT.
It makes no difference if you hand-deliver the item or send it via courier.
First get a quote either by using our form or by phoning us. We will then ask you to deliver your drive to Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday 9am to 5:30pm, without needing an appointment. Alternatively you may post the drive insured from Peterborough. Only send the drive, as we don't accept complete laptops, PCs or Macs.
Whether the fault is classified as mechanical, electronic, firmware or logical will determine the route for repair, cost and real probability of success.
There is one number agreed prior to opening up the device. The number never changes after that. Instead, if there is software available to accomplish this task, or if nothing can be salvaged, then you will hear this.
Imaged read-only, rebuilt using the image, checked by accessing files rather than counting them, and copied to new media and delivered via free shipping back to Peterborough.
This costs us the job. However, it is still the correct answer. You'd be better served hearing it sooner.
The drive still mounts and reads. Make copies of the most important files first and copy them off yourself. Once you've copied everything you need to, stop using it. A lab doesn't add value to something you can already read.
It is on a University or institutional system. Frequently departmental and college systems maintain backups through central servers without telling users. Sending one email to whoever manages the system will resolve more of these issues than what we could accomplish technically.
A recent deletion from a healthy drive. Reputable read-only applications, available at a fraction of what we charge, will often recover the deleted data when run from a different drive. We'll tell you which tools are worth trying.
Your BitLocker key exists after all. On a work or institutional computer, this is almost certainly stored centrally within Microsoft's Azure Active Directory (Azure AD) or Microsoft Intune. So ask before assuming that it has been lost.
Get a quote first. This can be done by phone or with our online form. Send the device to us with a brief account of what happened to it. The diagnostic is cost-free and obliges you to nothing. The figure that follows will then be fixed in writing before anything is opened.
Once you have a quote, nothing else can be done until the device is on the workbench. As such, this is the only step that needs anything from you. Pack it properly, add your details and post/deliver it with no appointment required. All that follows is a free diagnostic and a written quotation price, in that order.
Using postal services? Please use a method that has tracking and insurance; the value of what is on the drive far outweighs the cost of postage. If bringing in personally, please bring this item Monday to Friday, from 9am until 5:30pm without requiring an appointment, but again, please pack items carefully for transport.
Please provide information about the unit including what it is doing and any troubleshooting performed prior to contacting us. An engineer will then contact you to outline their professional assessment of the prospects along with a price range prior to you sending anything.
We’ll be in touch shortly. For anything urgent, call 01223 655015.
Get a quote first. Phone us or use the online form for a quote. Then bring it along to Compass House, Vision Park, Cambridge CB24 9AD (Monday to Friday, 9am to 5:30pm) without an appointment. We're about forty miles away, and it takes about 45 minutes to get here via the A14 and A1. Or send your drive to us insured. We will cover the cost of returning it to you either way.
We will provide the price band immediately: the listed costs begin at £250 plus VAT for card data and £300 for a single drive. The exact cost is fixed in writing after the initial 48-hour complimentary diagnostic, and this cost will not change.
Switch it off immediately and leave it off. Clicking means the heads cannot find their servo data, and every time you turn it back on again there is an increased risk of damaging the hard disk drive surfaces. The length of time it was running after its first audible click will have a greater effect on recovery success than anything else we can do.
We do, regularly. We use NDAs by default, one named point of contact from diagnostic through to delivery, invoice established firms instead of using credit/debit cards, and provide a detailed report describing what failed (for audit and insurance purposes).
Our pricing starts at £250 plus VAT for cards and USB drives, then from £300 plus VAT for a single drive, or for laptops and Macs equipped with removable storage, with £550 plus VAT being our flat price for a Fusion Drive. Our prices for RAID, NAS and server systems start from £500 plus VAT; each quote is made in writing after we complete your complimentary 48-hour diagnostic.
It's rare, but possible with a logical error on good hardware dropped off early. We cannot compress a physical recovery that far: although priority treatment puts you ahead of everyone else in line, it does nothing to speed up how quickly your bad drive reads.
We will do the diagnostic test at no cost to you, and in most cases you only pay if we recover your data. Our office is based in Cambridge, approximately 40 miles away, as opposed to being at the end of a courier's delivery route. Get a quote, then walk it in or send it insured. Both start the same way.