Free 48-hour diagnostic service with a fixed-price quote in writing before anything is opened. And in most cases you only pay if we recover your data. Haverhill Research Park occupies the northern edge of Haverhill within an Enterprise Zone, with established manufacturing sites (electronics, plastics, pharmaceuticals and food) at the other estates around it.
Approximately thirty-two minutes and twenty miles lie between Haverhill and our bench, so you can either deliver it to us personally or send it via post.
Covering Withersfield, Kedington, Steeple Bumpstead and the wider Suffolk area.
A little over half an hour and twenty miles away, travelling south-east along the A1307. The majority of this route can be travelled by means of a single road.
Haverhill was expanded as an overspill town and maintained a manufacturing base which most other Suffolk towns had lost: electronics, plastics, pharmaceuticals and food manufacture at the industrial estates along the perimeter. What arrives from here is also directly related to industry: process control machines, quality and batch records, CAD designs/tooling information from small engineering companies. This is one of the few catchment areas where we regularly come across industrial PCs still running Windows XP, due to the fact that the device controlled by each PC will not accept anything else.
Haverhill Research Park occupies the northern edge of this town within an Enterprise Zone; older manufacturing sites (electronics, plastics, pharmaceuticals, food) surround it as part of the surrounding estates.
Drawn directly from what has been done, not from some sort of capabilities list.
Manufacturing systems. Equipment for quality control and process control, batch and traceability records, CAD & CAM data from companies that make tools. Legacy operating systems and ageing IDE/early SATA interface devices are more typical in this area than in all others that we provide services for.
Before you do anything else. On a piece of equipment used for industrial processes, take a picture of the connections prior to removing them. This is because many times these drives are connected to interfaces which have never been documented, so the picture will save an afternoon later when trying to find out how they were originally configured.
In addition to that, we also receive many examples of standard day-to-day household computer problems, which occur within every community, such as laptops that won’t start again, external drives containing your family photos, and memory cards formatted by mistake on one of your cameras. The cost for these items ranges from £250 to £300 plus VAT, and they are often amongst the fastest services we provide. Business and array work from Haverhill and throughout Cambridgeshire begins at £500 plus VAT.
It makes no difference if you hand-deliver the item or send it via courier.
First get a quote either by using our form or by phoning us. We will then ask you to deliver your drive to Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday 9am to 5:30pm, without needing an appointment. Alternatively you may post the drive insured from Haverhill. Only send the drive, as we don't accept complete laptops, PCs or Macs.
Whether the fault is classified as mechanical, electronic, firmware or logical will determine the route for repair, cost and real probability of success.
There is one number agreed prior to opening up the device. The number never changes after that. Instead, if there is software available to accomplish this task, or if nothing can be salvaged, then you will hear this.
Imaged read-only, rebuilt using the image, checked by accessing files rather than counting them, and copied to new media and delivered via free shipping back to Haverhill.
None of them will gain us any income. They are here simply as we get calls about all four of them most weeks.
The drive still mounts and reads. You should be copying your data off immediately, most important files first, and stopping use of this disk. There is no additional value that a lab adds to a drive that you can still open.
The system is still running on a mirror. Usually the data remains “live” on a degraded RAID 1 or 5. Taking a backup of it before you do anything else is a much less expensive option than recovering your data.
A recent deletion from a healthy drive. Read-only software (installed to a different drive) often handles this at a significantly lower cost than our standard service, if your drive itself is sound.
There is an older copy you have forgotten. A backup taken two years ago on an external hard drive; a laptop you replaced, with all the old stuff stored on it; a backup sent to your accountant... Many enquiries resolve themselves quickly, within five minutes, at no charge to you.
Get a quote first. This can be done by phone or with our online form. Send the device to us with a brief account of what happened to it. The diagnostic is cost-free and obliges you to nothing. The figure that follows will then be fixed in writing before anything is opened.
Once you have a quote, nothing else can be done until the device is on the workbench. As such, this is the only step that needs anything from you. Pack it properly, add your details and post/deliver it with no appointment required. All that follows is a free diagnostic and a written quotation price, in that order.
Using postal services? Please use a method that has tracking and insurance; the value of what is on the drive far outweighs the cost of postage. If bringing in personally, please bring this item Monday to Friday, from 9am until 5:30pm without requiring an appointment, but again, please pack items carefully for transport.
Please provide information about the unit including what it is doing and any troubleshooting performed prior to contacting us. An engineer will then contact you to outline their professional assessment of the prospects along with a price range prior to you sending anything.
We’ll be in touch shortly. For anything urgent, call 01223 655015.
Firstly obtain a quotation, either by telephone or by completing our quote request form. Once you have obtained the quotation, please bring the drive to us at Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday during working hours of 9am until 5:30pm. There is no need to book an appointment. It takes approximately 32 minutes to get to us via the A1307 and we are approximately 20 miles away. Alternatively send it insured by post; return shipping is free whichever option you choose.
We will provide the price band immediately: the listed costs begin at £250 plus VAT for card data and £300 for a single drive. The exact cost is fixed in writing after the initial 48-hour complimentary diagnostic, and this cost will not change.
Switch it off immediately and leave it off. Clicking means the heads cannot find their servo data, and every time you turn it back on again there is an increased risk of damaging the hard disk drive surfaces. The length of time it was running after its first audible click will have a greater effect on recovery success than anything else we can do.
We do, regularly. We use NDAs by default, one named point of contact from diagnostic through to delivery, invoice established firms instead of using credit/debit cards, and provide a detailed report describing what failed (for audit and insurance purposes).
Our pricing starts at £250 plus VAT for cards and USB drives, then from £300 plus VAT for a single drive, or for laptops and Macs equipped with removable storage, with £550 plus VAT being our flat price for a Fusion Drive. Our prices for RAID, NAS and server systems start from £500 plus VAT; each quote is made in writing after we complete your complimentary 48-hour diagnostic.
It's rare, but possible with a logical error on good hardware dropped off early. We cannot compress a physical recovery that far: although priority treatment puts you ahead of everyone else in line, it does nothing to speed up how quickly your bad drive reads.
The diagnostic is cost-free, and in most cases you only pay if we recover your data. We have an office based in Cambridge, which is around twenty miles from where you may be located, rather than at the end of a courier chain. Obtain a quotation, then either drop off your item with us directly or post it insured; both methods begin the process in exactly the same way.