Free 48-hour diagnostic, one fixed price agreed in writing before anything is opened, and no fix no fee on most jobs. Agricultural and industrial at once, with Newmarket's bloodstock economy at the western end, food production along the A14, the port at Ipswich and Felixstowe, and offshore energy on the coast.
Suffolk runs east from us along the A14. Newmarket is twenty-five minutes; Lowestoft is the far corner at just under two hours. Insured post covers the county with free return shipping.
Covering Ipswich, Bury St Edmunds, Newmarket and the rest of the county.
Suffolk runs east from us along the A14. Newmarket is twenty-five minutes; Lowestoft is the far corner at just under two hours. Insured post covers the county with free return shipping.
Suffolk is agricultural and industrial at once, and the coast adds a third character. Newmarket sends bloodstock and veterinary data that exists nowhere else in the country at that concentration. The A14 towns send food production and manufacturing systems. Ipswich sends corporate and port logistics work. Lowestoft sends offshore energy data, and corroded media with it.
Agricultural and industrial at once, with Newmarket's bloodstock economy at the western end, food production along the A14, the port at Ipswich and Felixstowe, and offshore energy on the coast.
Drawn from the work rather than from a capability list.
Bloodstock records from Newmarket, food production systems from the A14 corridor, port and freight data from Ipswich and Felixstowe, and offshore survey work from the coast. Salt-air corrosion on coastal media is a distinguishing feature of the eastern end of the county.
Before you do anything else. Coastal media should not be powered up before it is looked at. Everything else follows the usual rule — stop using it and get it here.
Alongside that there is the ordinary run of household work that every area produces: laptops that stopped starting, external drives full of photographs, camera cards formatted by mistake. Those are from £250 to £300 +VAT and are frequently the quickest jobs we handle. Business and array work from Suffolk and across Cambridgeshire starts from £500 +VAT.
The same whether you walk it in or send it by courier.
Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday 9am to 5:30pm — or insured post from Suffolk. Send the bare drive rather than the whole machine where you can.
The fault is classified — mechanical, electronic, firmware or logical — because that decides the route, the price and the realistic odds.
One figure, agreed before anything is touched, and it does not move afterwards. If software would do it, or nothing can be recovered, you hear that instead.
Imaged read-only, rebuilt from the copy, verified by opening files rather than counting them, and returned on fresh media with free shipping back to Suffolk.
It costs us the job. It remains the right answer, and every one of these comes up by phone most weeks.
The drive still mounts and reads. Copy your files off yourself, most important first, then stop using the disk. There is nothing a laboratory adds to a drive you can still read.
The files are in a backup you forgot about. Cloud version history, Time Machine, Previous Versions, a copy emailed to somebody. A meaningful share of enquiries end here, in five minutes, for nothing.
A recent deletion from a healthy drive. Reputable read-only software installed to a different drive will often do it for a fraction of our fee.
Your BitLocker key exists after all. On a work machine it is almost certainly held by IT in Azure AD or Intune. One question resolves more of these than any technical work we do.
Send the device over with a short account of what happened to it. The diagnostic costs nothing and commits you to nothing, and the figure that follows is fixed in writing before anything is opened.
Nothing can begin until the device is on the bench, which makes this the only step that needs anything from you. Pack it properly, put your details in with it, and send it over. What follows is a free diagnostic and a written figure, in that order.
Posting it? Use something tracked and insured — whatever is on the drive is worth considerably more than the postage. Bringing it in? Weekdays, 9am to 5:30pm, and it still wants packing as above for the journey.
Tell us what the device is, what it is doing, and anything already tried — an engineer will come back with a realistic view of the odds and a price band, before you commit to posting anything.
We’ll be in touch shortly. For anything urgent, call 01223 655015.
Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday 9am to 5:30pm. Free return shipping either way. Or post it insured — return shipping is free either way.
We can give you the band immediately — the published prices start at £250 plus VAT for cards and £300 for a single drive. The exact figure is fixed in writing after the free 48-hour diagnostic, and it does not move afterwards.
Switch it off and leave it off. Clicking means the heads cannot find their servo data, and every further power-on risks scoring the surface. How long it ran after the first noise affects the result more than anything we do.
Regularly. NDAs signed as standard, one named contact from diagnostic to delivery, invoicing rather than card payment for established firms, and a written account of what failed for insurers or auditors.
From £250 plus VAT for cards and USB media, from £300 plus VAT for a single drive, laptop or Mac with removable storage, £550 plus VAT flat for a Fusion Drive, and from £500 plus VAT for RAID, NAS and servers — each quoted in writing after a free 48-hour diagnostic.
Occasionally, on a logical fault with healthy hardware dropped in early. Physical recoveries cannot be compressed that far — priority handling moves you to the front of the queue but cannot make a failing drive read faster.
The diagnostic costs nothing, most jobs carry no fee unless the data comes back, and the bench is 11 miles away rather than at the end of a courier chain. Walk it in, or send it insured — both start the same way.