The answers people actually ring about, the full price list, and the five things nobody can do — set out here so you are not paying someone to discover them.
The figure is put in writing once the free diagnostic is done — and not one moment before. Every price on this page excludes VAT.
No charge for looking, and no obligation afterwards. You get the fault class, what we expect to recover and one figure.
The number does not move once the drive is open. No percentage of the data, no hourly rate, no surcharge for a difficult afternoon.
Recovery fails, you pay nothing. Where clean-air work or donor parts commit costs at the start, a 50% deposit applies and you are told beforehand.
Roughly one job in nine cannot be recovered. You hear that at 48 hours rather than in week three, and there is nothing to pay.
Soldered Apple storage on a dead board. T2 and Apple Silicon machines fuse the encryption key into a security chip on the logic board. If that board will not power on, there is no method and no price.
Encryption without the key. BitLocker, FileVault and correctly implemented full-disk encryption have no back door. With the key it makes no difference; without it there is no route in.
TRIMmed SSD deletions. Once the controller has erased freed blocks, no laboratory or software reaches them. Whether it has run is what the diagnostic establishes.
Current ransomware strains. Nobody decrypts them. What recovers is everything the encryption run missed, which is frequently substantial.
Yes, including the written verdict. If the answer is that it is not worth attempting, you get that instead of a quotation and there is nothing to pay.
No. The figure agreed after the diagnostic is the figure on the invoice. A quote that can rise was an estimate.
48 hours to a written verdict, then two to ten working days depending on class. Logical work at the short end, arrays and mechanical work at the long end.
Never. Percentage arrangements give a laboratory a direct interest in what your data is worth and in you believing recovery is possible.
On new encrypted media or by secure link, with a file list you see before paying. Original media held 14 days then securely wiped unless you ask otherwise.
Yes. Purchase orders raised before work begins, invoicing on account, NDA signed before media arrives, and one named engineer throughout.