Our prices are published (and not quoted case by case), so you can compare our pricing with that of any other company. There are four factors that contribute to the final price, but the quantity of recovered data does not factor into the price. Thus, whether we recover 40 GB or 4 TB from the same failing hard drive, it is the same work.
Once we have completed your complimentary diagnostics, we will provide a quote in writing. We do not quote before doing diagnostics. All prices displayed on this page exclude VAT.
There are three factors that influence the cost of recovery, and how much you want your files back is not one of those factors.
Cards and USB media cost from £250 +VAT; a single hard disk, solid state disk (SSD), or external drive costs from £300 +VAT; RAID, NAS and server work costs from £500 +VAT, while enterprise storage is priced individually based upon the diagnostic tests completed.
All figures are written down after the free 48-hour diagnostic and do not alter thereafter. There are no hourly rates, percentages of data or charges for looking, and in most cases you only pay if we recover your data.
Pricing data recovery as a share of what is recovered creates a vested interest for the lab in the value of your data, and in you having confidence your data can be recovered. Fixed fees have neither.
When quoted, a price that could increase after the drive is opened constitutes an opening position. If you want to know what happens when the task turns out harder than expected, ask the company to specify this information.
Numbers far lower than those shown above may be from a company who will outsource (subcontract) the actual repair work and add a profit margin, or will quote you a very low price and increase that cost later.
Ask them what they can't get back. A lab without a ready answer has either done too little of this or doesn't want to tell you.
Partly due to fault class, which is justifiable, and partly the business model. The way percent-based pricing and “open-ended quotes” generate numbers that have little relationship to the time/effort required creates large gaps.
On most jobs, it should be. When a drive needs to be opened or requires donor parts, these costs are committed as soon as the recovery attempt starts; therefore, a deposit is acceptable. However, you should know about the deposit prior to your agreement, not after.
Not here. Regardless of whether the drive contains holiday photos or a company's financial records, the cost is determined based upon the fault classification at diagnosis.
Yes, and it includes a document that outlines what failed and what we expect to recover. If our assessment indicates that an attempt at recovery isn't worthwhile, then you receive that information instead of a quotation (and there will be no charge).
Maybe yes if the drive is healthy, and maybe it could eliminate your fee altogether. No, when the drive is producing some kind of audible noise. Call us and we'll advise you as to where you fall, at no charge.
Yes, for established businesses, providing all purchase orders are generated prior to commencing work.