A free 48-hour diagnostic, a single fixed price for the job agreed with you in writing prior to opening the equipment, and in most cases you only pay if we recover your data. A commuter town that developed a business base due to Stansted Airport, located three miles away: freight forwarders, aviation service providers, travel and logistics companies clustered around the airport.
Approximately 40 minutes and 28 miles separate Bishop’s Stortford from our bench: simply drop it off there, or post it to us.
Covering Sawbridgeworth, Stansted Mountfitchet, Great Dunmow and the wider Hertfordshire area.
About 28 miles south of us along the M11 motorway, approximately 40 minutes. Travel directly down the motorway without needing to navigate any complicated junctions.
Bishop's Stortford is a commuter town that developed a business base because it is near Stansted: freight forwarders, aviation service providers, travel and logistics companies clustered around the airport. This is reflected in the work (booking and freight management systems, aviation maintenance and compliance documentation) as well as the volume of document-based material of companies operating in highly regulated industries. Aviation retention requirements are long; therefore much of what we recover here is old by the time someone actually requires access to it.
An area where commuters live but which has an economic basis created from being a business location for the cargo (freight) and passenger needs generated by Stansted Airport, three miles away: freight forwarders, aviation service providers, travel agencies and logistics companies clustered around the airport.
Drawn directly from what has been done, not from some sort of capabilities list.
The primary businesses are in aviation and freight. The type of data held on record includes, but is not limited to, forwarding and customs documentation, aircraft maintenance and compliance records (with long statutory retention periods), booking systems for travel, etc. The recovery of archived data constitutes a greater proportion of our work here compared to the recovery of current system data.
Before you do anything else. Check the retention period for any aviation or freight related data prior to making any decisions regarding whether the cost of recovery is worthwhile. Typically the retention period is longer than most people would imagine.
In addition to that, we also receive many examples of standard day-to-day household computer problems, which occur within every community, such as laptops that won’t start again, external drives containing your family photos, and memory cards formatted by mistake on one of your cameras. The cost for these items ranges from £250 to £300 plus VAT, and they are often amongst the fastest services we provide. Business and array work from Bishop's Stortford and throughout Cambridgeshire begins at £500 plus VAT.
It makes no difference if you hand-deliver the item or send it via courier.
First get a quote either by using our form or by phoning us. We will then ask you to deliver your drive to Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday 9am to 5:30pm, without needing an appointment. Alternatively you may post the drive insured from Bishop's Stortford. Only send the drive, as we don't accept complete laptops, PCs or Macs.
Whether the fault is classified as mechanical, electronic, firmware or logical will determine the route for repair, cost and real probability of success.
There is one number agreed prior to opening up the device. The number never changes after that. Instead, if there is software available to accomplish this task, or if nothing can be salvaged, then you will hear this.
Imaged read-only, rebuilt using the image, checked by accessing files rather than counting them, and copied to new media and delivered via free shipping back to Bishop's Stortford.
We lose the job, but this is our correct response. It's better for you to know this now instead of when there is a bill due.
The drive still mounts and reads. Transfer your files off the device yourself, the most important ones first, then don't use it. We add nothing to a device you can still access.
The material is held elsewhere for compliance. Regulated and legal work is often stored on another server or store that was never asked about: compliance systems, practice management platforms, third-party stores. It's worth one phone call prior to assuming that it has been lost.
A recent deletion from a healthy drive. Reputable read-only programs installed on a different drive will often accomplish this at a fraction of what we would quote.
The backup did run after all. A failed backup notice does not always mean that a backup failed. Examine the physical media prior to writing it off.
Get a quote first. This can be done by phone or with our online form. Send the device to us with a brief account of what happened to it. The diagnostic is cost-free and obliges you to nothing. The figure that follows will then be fixed in writing before anything is opened.
Once you have a quote, nothing else can be done until the device is on the workbench. As such, this is the only step that needs anything from you. Pack it properly, add your details and post/deliver it with no appointment required. All that follows is a free diagnostic and a written quotation price, in that order.
Using postal services? Please use a method that has tracking and insurance; the value of what is on the drive far outweighs the cost of postage. If bringing in personally, please bring this item Monday to Friday, from 9am until 5:30pm without requiring an appointment, but again, please pack items carefully for transport.
Please provide information about the unit including what it is doing and any troubleshooting performed prior to contacting us. An engineer will then contact you to outline their professional assessment of the prospects along with a price range prior to you sending anything.
We’ll be in touch shortly. For anything urgent, call 01223 655015.
First obtain a quote via telephone or complete the online quote request form. Then bring your drive to Compass House, Vision Park, Cambridge CB24 9AD. Monday to Friday, 9am–5:30pm. No appointment necessary. We are approximately twenty-eight miles away via the M11, roughly a forty-minute journey. Alternatively you can send your drive insured via post. Either way, it will be returned at no additional charge.
We will provide the price band immediately: the listed costs begin at £250 plus VAT for card data and £300 for a single drive. The exact cost is fixed in writing after the initial 48-hour complimentary diagnostic, and this cost will not change.
Switch it off immediately and leave it off. Clicking means the heads cannot find their servo data, and every time you turn it back on again there is an increased risk of damaging the hard disk drive surfaces. The length of time it was running after its first audible click will have a greater effect on recovery success than anything else we can do.
We do, regularly. We use NDAs by default, one named point of contact from diagnostic through to delivery, invoice established firms instead of using credit/debit cards, and provide a detailed report describing what failed (for audit and insurance purposes).
Our pricing starts at £250 plus VAT for cards and USB drives, then from £300 plus VAT for a single drive, or for laptops and Macs equipped with removable storage, with £550 plus VAT being our flat price for a Fusion Drive. Our prices for RAID, NAS and server systems start from £500 plus VAT; each quote is made in writing after we complete your complimentary 48-hour diagnostic.
It's rare, but possible with a logical error on good hardware dropped off early. We cannot compress a physical recovery that far: although priority treatment puts you ahead of everyone else in line, it does nothing to speed up how quickly your bad drive reads.
A free diagnostic is available to all customers. In most cases you only pay if we recover your data. Our location in Cambridge is approximately twenty-eight miles away, not at the end of a courier chain. Both options begin with a quote request. Send your drive insured or bring it in person.