A transparent path, free of nasty surprises, running from that first quote all the way to your data back in hand — a fixed written price settled before any work, and no fix, no fee on most jobs. Every stage is laid out below, beginning to end.
The price is known before anything starts, and for most jobs payment only follows once your data is back.
Nothing becomes chargeable until a figure has been agreed in writing. Everything before that point costs nothing and commits you to nothing.
Nothing is attempted on your original media. Every reconstruction runs against a copy, so a failed attempt costs nothing and can be retried differently.
No percentage, no hourly rate, no revision once the drive is open. The number at stage four is the number on the invoice.
Work is carried out by our own engineers at Vision Park. Data does not leave the UK and does not pass through a partner laboratory.
Where nothing can be recovered you hear it at stage four rather than in week three, and there is nothing to pay.
The device is logged, imaged where safe to do so, and assessed. You get a written account of the fault class, what we expect to recover and one fixed figure. No charge and no obligation.
Within 48 hours of the device arriving. That is a written verdict rather than a holding email, and it includes a realistic date for the work itself.
The device goes home at no cost. Nothing has been opened and nothing has been charged for.
Frequently, and it is worth asking. Where a deadline is close we can extract the specific files you need first and complete the rest afterwards, at no extra cost.
On new encrypted media or by secure link, with a file list you see before paying. We do not return data to the device it came off.
Held for 14 days after delivery in case anything was missed, then securely wiped — unless you have asked for it back or asked us to destroy it sooner.