A transparent route (with no nasty surprises along the road) from the opening quote to getting your data back into your hands is outlined below. Most importantly, there is an upfront, fixed written price before any work commences and, in most cases, you only pay if we recover your data.
Your total cost will be determined prior to starting this process, and in most cases, you do not have to make a single payment unless your data has been successfully recovered.
Until a mutually agreed price is documented in writing, none of our services will incur any charges. Therefore, everything leading up to that time will be completely complimentary and non-binding.
We are not attempting anything on your original media. Each recovery will run against a copy of your data. So if an attempt fails (for whatever reason), it doesn't cost you anything to try again using a different method.
There is no percentage-based pricing structure, nor is there an hourly rate. Once the drive has been opened, price revisions are not permitted. The amount quoted at Stage 4 is the exact amount on your invoice.
All work is performed by our own engineers. This means we don't contract other companies to perform this service. All data remains in the United Kingdom. It also does not go through a third-party laboratory.
You won't find yourself being told that nothing could be recovered at some point during week 3. If nothing can be recovered, you'll hear about it at Stage 4, and you won't have to pay anything.
We will log the unit in question, image it if we deem that safe, and assess it. Then we will send you a written report (no charge or obligation) detailing the type of failure, the likely recoverable data and one fixed price for recovery.
Within 48 hours of your device arriving. The decision will be in writing, as opposed to a holding email. This will also include a realistic date for when we expect to complete the work itself.
You will not be charged for this service and you will get to take your device home. Nothing has been cracked open and nothing has been charged for.
Frequently. It's always a good idea to ask. If there is an upcoming deadline, we can pull out only the files you are interested in for your immediate needs and finish the rest later without charging additional fees.
We provide it on new encrypted media or via a secure link. There will be a list of all files provided prior to making payment. We do not return any data to the original device from which it was removed.
We hold your original media for 14 days after delivery so that if anything was missed, it may be addressed before the media is securely wiped. It will be returned if you request that, or destroyed earlier if you give us permission to do so.