When storage fails in a business the cost is rarely the recovery: it is the days spent unable to trade. We take all of the disks from servers, arrays and NAS units, as well as the drives from workstations, for businesses across Cambridgeshire, with a named contact from the diagnostic through to handover and billing instead of payment up front.
Servers, RAID sets, NAS units and virtual machines: every member is imaged read-only and rebuilt away from the failed controller by our own engineers, located in the UK.
Jobs that halt an operation share a shape. Recognise this before it happens to you.
You can call upon the same engineer directly for the entire length of the engagement; therefore, you do not have to explain yourself again to whoever answers. When dealing with array work, this matters considerably.
The technical document we create outlines specifically what failed, what was affected and what was recovered, in a format accepted by both insurers and regulators. This is included in our service, rather than being additional.
Terms of confidentiality are standard practice as opposed to a special request. We will also accommodate your requirements with respect to confidentiality terms rather than insist on our own.
Purchase orders are raised prior to starting work and invoices are sent on account, thereby removing any delays caused by purchasing (procurement).
We charge from £500 +VAT for array/server recoveries, with the price fixed in writing once the free 48-hour diagnostic is completed. Priority recovery can be undertaken for an additional payment, and will be quoted at the same point. At this time we will also advise you honestly whether priority processing will have a significant impact on meeting your deadline.
The calculation that should be done is not the fee against the data, but rather the cost of the hours you are spending not working as compared to the fee. With the A14 distribution jobs in particular, by the end of the first morning, this equation typically resolves itself.
Ring us instead of emailing. Tell us what type of platform it is, how many disks there are and which system needs to be restored first: partial restoration of the main database ahead of everything else is often possible, so that trading can begin sooner.
This happens much too often for comfort, and this is why complete losses usually boil down to a decision about backups rather than a hardware problem. The array remains recoverable but is now the only viable option rather than just being convenient.
Yes. And before the kit arrives. We would rather work to your terms than vice versa.
As part of all normal services, a written engineering report will be provided to you detailing what was found, what was affected and what was recovered, in a form that insurers accept.
No. All work is completed by our own engineers here in-house and none of the data leaves the UK. A good deal of UK recovery is subcontracted, therefore additional people and travel times result.
No. We do not provide a collection service. Within about half an hour of Vision Park it is usually faster to drive it over yourself, without needing an appointment after obtaining a quote; if sending from further away, then insure it and track it.