No charge for a 48-hour diagnostic, and one set fee agreed in writing prior to opening your drive. In most cases you only pay if we recover your data. The heart of the fenland food business (including growing, packing, cold storage and transportation), with some of the larger companies, such as Anglia Components, within the town and processing sites throughout the local countryside.
Wisbech is approximately 55 minutes and 37 miles away from us: just drop it in yourself, or send it through the post.
Covering March, Outwell, Upwell and the wider Cambridgeshire area.
Wisbech is located about 37 miles north of us, approximately 55 minutes by car. It is sufficiently distant that sending it by insured post is usually the sensible course of action. Return postage is complimentary.
The town of Wisbech is the centre of Fenland food production: it grows, packs, chills and transports. And almost all of what comes to us from here has been through some sort of food environment. So, there's going to be a lot of cold, dampness and washdown involved, three things that drives aren't designed for. Packhouse line controllers, traceability databases (which an audit by a supplier suddenly requires), cold storage monitoring systems and haulage telematics make up most of it, but the town's domestic work makes up the rest.
Wisbech is the capital of fenland's food industry, encompassing growing, packing, chilling and transport, with Anglia Components amongst some of the other large companies in the town and various processing facilities around the immediate areas.
Drawn directly from what has been done, not from some sort of capabilities list.
Above all: food-industry based systems. Traceability/batch databases; packhouse/chiller controllers; haulage/telematics units. More often than anything else, audit deadlines will be driving your sense of urgency. The grower who does not supply adequate documentation will lose their contract, not just their data.
Before you do anything else. If there is a deadline for an audit, say so at your first call rather than the third. It changes what we do first, not how much we will charge.
In addition to that, we also receive many examples of standard day-to-day household computer problems, which occur within every community, such as laptops that won’t start again, external drives containing your family photos, and memory cards formatted by mistake on one of your cameras. The cost for these items ranges from £250 to £300 plus VAT, and they are often amongst the fastest services we provide. Business and array work from Wisbech and throughout Cambridgeshire begins at £500 plus VAT.
It makes no difference if you hand-deliver the item or send it via courier.
First get a quote either by using our form or by phoning us. We will then ask you to deliver your drive to Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday 9am to 5:30pm, without needing an appointment. Alternatively you may post the drive insured from Wisbech. Only send the drive, as we don't accept complete laptops, PCs or Macs.
Whether the fault is classified as mechanical, electronic, firmware or logical will determine the route for repair, cost and real probability of success.
There is one number agreed prior to opening up the device. The number never changes after that. Instead, if there is software available to accomplish this task, or if nothing can be salvaged, then you will hear this.
Imaged read-only, rebuilt using the image, checked by accessing files rather than counting them, and copied to new media and delivered via free shipping back to Wisbech.
This costs us the job. However, it is still the correct answer. You'd be better served hearing it sooner.
The drive still mounts and reads. Make copies of the most important files first and copy them off yourself. Once you've copied everything you need to, stop using it. A lab doesn't add value to something you can already read.
It is on a University or institutional system. Frequently departmental and college systems maintain backups through central servers without telling users. Sending one email to whoever manages the system will resolve more of these issues than what we could accomplish technically.
A recent deletion from a healthy drive. Reputable read-only applications, available at a fraction of what we charge, will often recover the deleted data when run from a different drive. We'll tell you which tools are worth trying.
Your BitLocker key exists after all. On a work or institutional computer, this is almost certainly stored centrally within Microsoft's Azure Active Directory (Azure AD) or Microsoft Intune. So ask before assuming that it has been lost.
Get a quote first. This can be done by phone or with our online form. Send the device to us with a brief account of what happened to it. The diagnostic is cost-free and obliges you to nothing. The figure that follows will then be fixed in writing before anything is opened.
Once you have a quote, nothing else can be done until the device is on the workbench. As such, this is the only step that needs anything from you. Pack it properly, add your details and post/deliver it with no appointment required. All that follows is a free diagnostic and a written quotation price, in that order.
Using postal services? Please use a method that has tracking and insurance; the value of what is on the drive far outweighs the cost of postage. If bringing in personally, please bring this item Monday to Friday, from 9am until 5:30pm without requiring an appointment, but again, please pack items carefully for transport.
Please provide information about the unit including what it is doing and any troubleshooting performed prior to contacting us. An engineer will then contact you to outline their professional assessment of the prospects along with a price range prior to you sending anything.
We’ll be in touch shortly. For anything urgent, call 01223 655015.
First, get a quotation on the telephone or through the website's quote request form. After getting your quotation, take it to Compass House, Vision Park, Cambridge CB24 9AD (Monday to Friday 9am to 5:30pm) without needing to book an appointment. Via the A141/A47, the distance from here to Compass House is approximately 37 miles and will take around 55 minutes. Or send it to us insured via postal service; either way we'll cover return postage/shipping.
We will provide the price band immediately: the listed costs begin at £250 plus VAT for card data and £300 for a single drive. The exact cost is fixed in writing after the initial 48-hour complimentary diagnostic, and this cost will not change.
Switch it off immediately and leave it off. Clicking means the heads cannot find their servo data, and every time you turn it back on again there is an increased risk of damaging the hard disk drive surfaces. The length of time it was running after its first audible click will have a greater effect on recovery success than anything else we can do.
We do, regularly. We use NDAs by default, one named point of contact from diagnostic through to delivery, invoice established firms instead of using credit/debit cards, and provide a detailed report describing what failed (for audit and insurance purposes).
Our pricing starts at £250 plus VAT for cards and USB drives, then from £300 plus VAT for a single drive, or for laptops and Macs equipped with removable storage, with £550 plus VAT being our flat price for a Fusion Drive. Our prices for RAID, NAS and server systems start from £500 plus VAT; each quote is made in writing after we complete your complimentary 48-hour diagnostic.
It's rare, but possible with a logical error on good hardware dropped off early. We cannot compress a physical recovery that far: although priority treatment puts you ahead of everyone else in line, it does nothing to speed up how quickly your bad drive reads.
The diagnosis will cost you nothing; in most cases you only pay if we recover your data. Our Cambridge office is approximately 37 miles away rather than being at the farthest point on a courier chain. Once you have received a quote, simply take it into our office, or post it insured, whichever option suits best. Both options begin with the same steps.