We offer a free 48-hour assessment (diagnostic), we agree upon a single fixed price in writing prior to opening your item(s), and in most cases you only pay if we recover your data. A new town created around science and light industrial activity that kept both: pharmaceuticals, medical technology and electronics on the Templefields and Pinnacles estates, and the Enterprise Zone added to these.
Harlow is approximately 45 minutes and 35 miles away from our bench. Simply post it in or bring it over yourself.
Covering Sawbridgeworth, Epping, Old Harlow and the wider Essex area.
Approximately 45 minutes and 35 miles south on the M11. Easy run down/up the motorway.
Harlow was developed as a new town based on science and light industrial activities. The area kept both: pharmaceuticals, medical technology and electronics at the Templefields and Pinnacles estates. In addition, the Enterprise Zone has added to this. All items sent to us contain laboratory/R&D data including instrument readings, test and validation records as well as design information from small electronic manufacturers. Because of retention and audit regulations associated with regulated pharmaceutical products, recovery involves both a regulatory requirement and a technical requirement.
Harlow was built as a new town around science and light industry, and it has kept both. Firms manufacturing pharmaceuticals and medical equipment have established a presence here, as have those involved in electronics. The Templefields and Pinnacles estates are home to such companies, and the enterprise zone has added more of them.
Drawn directly from what has been done, not from some sort of capabilities list.
Lab and R&D work. Instrument and test data, validation and batch records regulated by pharmaceutical retention rules, and electronics design and firmware archives. Documentation related to the recovery itself matters to these clients, which is not true for the majority of catchments.
Before you do anything else. On regulated lab work, you need to keep track of what you did and when. If the recovery ends up in one of your validation files, that record will matter.
In addition to that, we also receive many examples of standard day-to-day household computer problems, which occur within every community, such as laptops that won’t start again, external drives containing your family photos, and memory cards formatted by mistake on one of your cameras. The cost for these items ranges from £250 to £300 plus VAT, and they are often amongst the fastest services we provide. Business and array work from Harlow and throughout Cambridgeshire begins at £500 plus VAT.
It makes no difference if you hand-deliver the item or send it via courier.
First get a quote either by using our form or by phoning us. We will then ask you to deliver your drive to Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday 9am to 5:30pm, without needing an appointment. Alternatively you may post the drive insured from Harlow. Only send the drive, as we don't accept complete laptops, PCs or Macs.
Whether the fault is classified as mechanical, electronic, firmware or logical will determine the route for repair, cost and real probability of success.
There is one number agreed prior to opening up the device. The number never changes after that. Instead, if there is software available to accomplish this task, or if nothing can be salvaged, then you will hear this.
Imaged read-only, rebuilt using the image, checked by accessing files rather than counting them, and copied to new media and delivered via free shipping back to Harlow.
We lose the job, but this is our correct response. It's better for you to know this now instead of when there is a bill due.
The drive still mounts and reads. Transfer your files off the device yourself, the most important ones first, then don't use it. We add nothing to a device you can still access.
The material is held elsewhere for compliance. Regulated and legal work is often stored on another server or store that was never asked about: compliance systems, practice management platforms, third-party stores. It's worth one phone call prior to assuming that it has been lost.
A recent deletion from a healthy drive. Reputable read-only programs installed on a different drive will often accomplish this at a fraction of what we would quote.
The backup did run after all. A failed backup notice does not always mean that a backup failed. Examine the physical media prior to writing it off.
Get a quote first. This can be done by phone or with our online form. Send the device to us with a brief account of what happened to it. The diagnostic is cost-free and obliges you to nothing. The figure that follows will then be fixed in writing before anything is opened.
Once you have a quote, nothing else can be done until the device is on the workbench. As such, this is the only step that needs anything from you. Pack it properly, add your details and post/deliver it with no appointment required. All that follows is a free diagnostic and a written quotation price, in that order.
Using postal services? Please use a method that has tracking and insurance; the value of what is on the drive far outweighs the cost of postage. If bringing in personally, please bring this item Monday to Friday, from 9am until 5:30pm without requiring an appointment, but again, please pack items carefully for transport.
Please provide information about the unit including what it is doing and any troubleshooting performed prior to contacting us. An engineer will then contact you to outline their professional assessment of the prospects along with a price range prior to you sending anything.
We’ll be in touch shortly. For anything urgent, call 01223 655015.
First get a quote by telephone or fill in the form, then bring it to Compass House, Vision Park, Cambridge CB24 9AD, Monday to Friday between 9am and 5:30pm, no appointment needed. We are about thirty-five miles away via the M11, approximately 45 minutes. Or post it insured; return shipping is free either way.
We will provide the price band immediately: the listed costs begin at £250 plus VAT for card data and £300 for a single drive. The exact cost is fixed in writing after the initial 48-hour complimentary diagnostic, and this cost will not change.
Switch it off immediately and leave it off. Clicking means the heads cannot find their servo data, and every time you turn it back on again there is an increased risk of damaging the hard disk drive surfaces. The length of time it was running after its first audible click will have a greater effect on recovery success than anything else we can do.
We do, regularly. We use NDAs by default, one named point of contact from diagnostic through to delivery, invoice established firms instead of using credit/debit cards, and provide a detailed report describing what failed (for audit and insurance purposes).
Our pricing starts at £250 plus VAT for cards and USB drives, then from £300 plus VAT for a single drive, or for laptops and Macs equipped with removable storage, with £550 plus VAT being our flat price for a Fusion Drive. Our prices for RAID, NAS and server systems start from £500 plus VAT; each quote is made in writing after we complete your complimentary 48-hour diagnostic.
It's rare, but possible with a logical error on good hardware dropped off early. We cannot compress a physical recovery that far: although priority treatment puts you ahead of everyone else in line, it does nothing to speed up how quickly your bad drive reads.
The free diagnostic does not cost anything, and in most cases you only pay if we recover your data. Our office is located in Cambridge, which means that we are approximately 35 miles from where you live as opposed to being on the opposite side of a courier network. Get a quote from us and either drop off (walk) your device with us or post it to us insured. Both ways begin with receiving your quote.