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Data Recovery From Packard Bell PCs

PACKARD BELL ONETWO:

I have a Packard Bell OneTwo which has stopped working. I suffered a system crash about one week ago, and had to do a recovery through the Windows CD. After that install, there didn’t seem to be anything wrong with the computer, so I didn’t do any backups or any transfer of data. Now, there appears to be something terribly wrong with the computer. I can’t get into any of the programs or icons which are showing on my desktop, including the start button. They are all visible on the screen, but it seems almost like a photograph of the screen than the real display. Nothing I touch works, and this means that I can’t access the data which is on my hard drive. This is very serious, as I need a lot of data for my work, which is home-based research. I have data on the computer which is quite valuable, and I don’t understand what is happening.

PACKARD BELL IXTREME 3720:

I have a Packard Bell Ixtreme that is not working very well. The main problem is with the Auto Backup system, which I did not initialise, but which seems to have taken my saved data, and put it into a folder that I can’t see. I don’t have any external drives, so it could not be there, and I have also searched the whole computer. This data is not really mine, it belongs to a client and I have been using it to write a paper on their information. However, the fact remains that the data has been completely lost. Some of that information includes documents which are now more than 20 years old, and cannot be replaced or recovered from another source. The client has started to ask for their data back, which is only reasonable, but at the moment I have no answer for him. Is it possible for me to locate where the Auto Backup has put the data? I can’t afford to lose the client, and need to return his data soon.