- Fixed pricing on recovery (You know what you are paying - no nasty surprises).
- Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
- Memory card chip reading services (1st in the UK to offer this service).
- Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
- Our offices are 100% UK based and we never outsource any recovery work.
- Strict Non-disclosure privacy and security is 100% guaranteed.
Data Recovery Process
Expert Advice Coupled With Courteous Professionalism
When you contact us with your Data Recovery problems we will listen to you thoughtfully and professionally. It is our goal to ensure that we recover as much if not all of your data in a manner which will make the loss of your data a less bitter pill to swallow. Email or telephone us and speak to one of our experienced and friendly engineers who will help diagnose the nature of the problem during your initial contact. They will explain what we do and how much we charge to recover your data. This no obligation quotation contains no hidden charges and details everything we do including returning your data to you by next day courier once it has been retrieved. If you are interested and want to proceed we require that you send us the faulty device in question, by Royal Mail registered or special delivery, using a courier of your choice, or if you are local to us, why not bring it into our offices yourself. If you are sending your hard drive or other device to us we recommend that you package it well so that it does not move around in transit more than necessary. You will find our downloadable shipping form on the Contact Us page.
Initial Diagnosis And Free No Obligation Quote
We may have diagnosed the problem for you by telephone but we will do so again once we have the device at our Data Recovery centre. When our engineer has performed a full diagnosis they will contact you again by telephone to talk you through it and also to discuss the quotation. Again it is a no obligation quote so if you have changed your mind in between times there is no hassle and nothing to pay. If you are happy for us to continue then we will enter your device into the service chain and the process should take no more than 2-3 days.
An Explanation As To How We Recover Your Data
At the point at which our engineer has recovered your data they will contact you again by telephone to explain what has been done. You will also at this time receive an email that not only details the directories recovered during the process but also allows you to see attached screenshots. This is designed so that you can be in no doubt that we have recovered the data as requested. On confirmation from you that we have recovered all of your data satisfactorily we will then arrange for the data to be returned to you.
How We Return Your Data To You
Having verified that the data we have recovered is correct and to your satisfaction all that we need to complete the process and have the data returned is full payment. Payment can be made to us using a credit or debit card (for which no charges are incurred), cheque or bank transfer. When we have received payment we will then make arrangements for the data to be transferred onto a media of your choice and then returned to you using a next day courier service. There is no additional charge for this. The cost of the return of your data via courier has already been factored into your original quotation.